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Frequently Asked Questions

Do you deliver products locally?


Sorry its not a service we are currently offering


Can I collect my order?


We only offer a postal service at the present time



When will my Order arrive?


We dispatch Orders twice a week by Royal Mail Signed For Service.  Once your order has been dispatched we will send you the tracking number via paypal.  Generally orders are dispatched within 7 working days.  For Bespoke Custom Orders we aim to get your order dispatched within 10 working days.  At certain times of the year the dispatch times may vary.


How long do the products last?


Most of our Products  have a 6 month shelf life from the date of opening, if you keep them in a reasonably cool dark place with their lids on.  Do not leave them on a sunny windowsill or by a radiator.



Special Offers


Usually on a Sunday we change the Special Offer on a product which generally runs for a week (you will find Special offers in the link to the shop)


How do I do a Patch Test?


Wash a small area on the inside of your arm near your elbow.  Wipe it clean and dry.  Apply a small amount of the product to the area and rub into your skin.  If you skin shows any redness, itching, or irritable sensations, these indicate that you are allergic to something in the product and therefore should not use.


Can I use essential oil products if I have a medical condition or are pregnant?


If you have a medical condition or are pregnant then you should contact your doctor/midwife regarding the use of any of our products including those with essential oil products, as they will be aware of your medical history


What age are your products suitable for?


Our cosmetic products are for people aged over 3 years old.


Nut Allergies


Some of our products contain nut oils/butters therefore none of our products are suitable for anyone with a Nut Allergy.


Bespoke Orders


For information on Bespoke Orders please click link  



Do you sell Gift Vouchers?


Yes we do, what a lovely gift they make.  You can either buy a set priced one or one for a workshop, with your order just let us know where you would like the gift voucher posted.


I don't have a Paypal Account, how can I pay on line?


You don't have to have a Paypal account to pay online, you do need to click through to Paypal to enter your card details and Paypal will process your payment.



Other Questions regarding our workshops/items we have for sale?