Please read carefully. By using this website, you will be acknowledging and agreeing to the following terms & conditions.
Price: All product prices are quoted in Pounds Sterling. Postage & Packaging are an additional charge. We reserve the right to make price changes without prior notice, this does not affect goods already ordered, processed and awaiting despatch.
Payment: Payments are accepted and processed through PayPal. This is a safe and secure means of payment. We do not see, store or retain any of your sensitive personal information.
Packaging: All items are wrapped well prior to sending. The cost charged for postage includes a small amount towards the packaging costs. Generally we buy in our cardboard boxes for sending goods out in, although on occasions we do use recycled boxes.
Shipping: Shipping will be via Royal Mail or via a Courier. Please ensure shipping details are complete and correct at time of order. We cannot accept responsibility for orders delivered to incorrect address or that get lost in the postal system due to incorrect information supplied by you. We cannot be held responsible for orders lost in the postal system for which we have proof of posting. TAll orders are sent via a Signed For Service. If you require Express Delivery this can be arranged with an additional charge. Please ensure you or an authorised person are available to sign for acceptance of delivery. It is your responsibility to ensure someone is available to receive delivery of your order.
Refunds and Exchanges
In the event of being unhappy with your order upon receipt you must contact Holistically For You within 14 days by email Sarah@Holisticallyforyou.co.uk when contacting us please ensure you state the name and address order was sent too, also your Order number and details of why you wish to return the Order.
Under the Consumer Contracts 2014 if you have opened, unsealed and/or used the item/s they can no longer be returned for a refund due to health and hygiene reasons.
On Bespoke and Personalised items refunds are not given
Orders must be returned by recorded delivery service we do not refund the cost of returning your order. Once the items have been received if it is in a saleable condition with all seals in tact then a refund will be given within 7 business days. If items are returned in an unsaleable condition a partial refund will be given.
Under Consumer Contacts if you wish to cancel your order after payment has been made this has to be done within 14 days of placing the order. After this no refunds will be given.
Please contact us within 3 days of receipt to advise of such before returning. Goods must be returned within 14 days in their original condition, unused and with all seals intact. Only goods in a saleable condition may be returned. Refund of product cost will be made within 7 days of receiving.
In the event of receiving damaged goods, please contact us within 48 hours to advise, including details, photographs and description of damage. This allows us to raise such a claim with the carrier company in a timely manner.
Replacement goods will be despatched within 5 working days of receiving the damaged goods. Goods must be returned. Goods must be returned within 14 days unused and with all seals intact.
If you have received a free gift with your order then this must be returned with your order in the same condition that it was dispatched to receive a refund of your order
Samples: We do not provide products for promotions, trial or testing in full size or sample size free of charge under any circumstances.
Privacy Statement: We do not store your financial details. As we use PayPal to process payments, this information is never visible to us. We do store information provided by you for the processing of orders, such as name, address, tel. no. and email address. This information will not under any circumstances be sold or given to a third-party. We reserve the right to contact you if the need arises regarding an order. We also reserve the right to contact you for promotional and information purposes and if you have signed up to our newsletter. If you do not wish to receive such information, please contact us and your details will be removed from our mailing list.
Statutory Rights: These Terms & Conditions do not affect your statutory rights.
Copyright Notice: All information including text and photos are copyright of Holistically For You. These may not be copied or reproduced in whole or part by any means without prior written permission.